Terms & Conditions

These Terms which in whole or in part make up “the Agreement”, govern the Customer (“you”, “your”) usage of all Services provided by Chayil Couture (“us”, “we”, or “our”) at 5, Barcote Close, Swindon, SN25 2BH (“Our Premises”).

Please read the Agreement carefully before using our Services. By using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the Agreement, then you may not use our Services.

1. Services

The Services to be carried out shall be as agreed with you in person. The timescale for the Services shall be agreed with you at the time when we provide a quotation for the Services (see part 2). If the Services are time limited, you must advise us before we accept the order so a mutually suitable time for completion and collection can be agreed.

2. Quotations

The example price list on our website is a reasonable price guide for our standard services but the specific price (“the Quote”) for your Services shall be confirmed to you before Commencement.  For Services with labour value less than £50 (fifty pounds), (“Lower Value Services”), then your Quote will be confirmed to you verbally when you deposit your item with us.  Payment for the Services shall be deemed to be acceptance of this Quote. For Services with a labour value of more than £50 (fifty pounds), (“Higher Value Services”), then a Quote shall be sent by us to you by email.  You will be required to email your acceptance of the Quote before Commencement.

3. Commencement

We will only commence work for you when the following conditions are met:

  • You have accepted our Quote in writing by email or by paying in full in advance (see part 5 – Payments)
  • Sufficient information & measurements to work on the order have been provided by you and you have attended any fittings we require to assist with this
  • Sufficient materials i.e. fabrics, haberdashery or other items for the job are available (where these are to be supplied by you)

4. Fittings

We may need you to attend a consultation (“a Fitting”) with us so that we can discuss the Services, provide a Quote, determine your measurements and/or gather any other information from you reasonably required to provide the Services.  Where a Fitting is required in order to complete the Services, we will inform you at the time of providing the Quote. There will normally be two Fittings, but we may require more at our discretion.  You will be able to book a Fitting at an available time using the booking system on our website.  If you need to cancel or re-arrange a Fitting, you may do so by making an email request to us.  If you do not attend a Fitting without any communication to us in advance, then we may stop working on your Services until such time as you have been able to attend.  We will not be liable for any resulting delay to the Services.

5. Payment

All Lower Value Services shall be payable in advance at the time of dropping off your item(s) with us.  For all Higher Value Services then a 50% deposit shall be payable before Commencement and 50% upon Acceptance of the Services.

6. Cancellation

You may ask us to stop providing the Services at any time (“Cancellation”). If you cancel the Services after Commencement, you may collect your items and/or materials from us in the condition they are at the time of cancellation.  You shall not be entitled to any refund of payments made before Cancellation.  We may decide to provide a refund either in part or in full but this shall be at our sole discretion.

7. Acceptance

We will employ all reasonable endeavours to provide the Services to you as agreed in the Quote.  For Low Value Items, you will have been deemed to have accepted your item when you collect it and remove it from our Premises.  For Higher Value Items, you will be deemed to have accepted your item upon payment of your final invoice balance.

8. Returns

If, after removing your items from our Premises you become aware of any defects in our workmanship, we will employ all reasonable endeavours to remedy these at no additional cost to you.  You must return the item to our Premises in order for us to remedy defects.  You must return items to us within 7 (Seven) days of Acceptance in order for us to agree to remedy any defects.  We will not be able to remedy any defects if you do not return an item to us within 7 (Seven) days.  If you ask us to remedy any defects that are not solely attributable to us, then we may charge you for any agreed remediation work.

9. Refunds

If we agree that our workmanship has been defective and we are unable to remedy the situation as described in Part 8 – Returns, we may offer you a refund of all or part of the payments you have made to us.  Any such refund shall be at our sole discretion and shall at no time exceed the value of the Quote.

10. Advance Bookings

For bridal alterations, we take bookings up to 18 months in advance.  A deposit of £30 (thirty) deductible from your final invoice may be payable in order to confirm an advanced booking.

11. Payment Options

Payments can be made by card (using secure online payment) or BACS transfer.

12. Receipts

Receipts for payment will be sent via electronic means (email.)

13. Communication

Email, telephone calls & text messages will be the expected methods of communication.

It is your responsibility to inform us of any change in email address or telephone number. We cannot be held liable in any way relating to communication issues if we are not supplied with up to date and correct contact details. You will also undertake to check SPAM folders and adjust Your email settings as necessary to ensure that you receive Our emails.  We will acknowledge all emails & messages as soon as practicable.

14. Limits of Liability

In no case shall Chayil Couture be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services procured, or for any other claim related in any way to your use of the Services.  Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Risk

We will employ all reasonable endeavours to take care of any items you leave with us. All items left with us are entirely at your risk.

16. Uncollected Items & Disposal

Any uncollected items may be sold or disposed of to cover our costs within six weeks of the time when we inform you by email and/or by telephone/text the “Notice of Collection”.

17. Force Majeure

We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-

17.1 Act of God explosion flood tempest fire or accident;

17.2 War or threat of war sabotage insurrection civil disturbance or requisition;

17.3 Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;

17.4 Import or export regulations or embargoes;

17.5 Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party);

17.6 Power failure or breakdown in machinery.


This Agreement is governed by English law and shall fall under the exclusive jurisdiction of the courts of England. English is the official language offered for the conclusion of the Agreement.

This statement of our terms and conditions of trade is in accordance with your statutory rights under the legislation above.